Beyond Resolutions: Why AI for Service Must Do More Than Troubleshooting

When service pros need answers, they aren’t just looking for fixes—they’re looking for guidance. They want to know what to do, how to do it, and what happens next—just like they would ask a seasoned colleague when facing an unfamiliar issue with a customer. 

That’s why AI in service can’t just be about troubleshooting. It must mimic natural human interaction and assist in every step of a service professional’s workflow.

Service is more than resolutions – so is AI

The reality? Troubleshooting is just a fraction of what service professionals ask about. We analyzed 1,000 real-world service interactions and found that only 25% of the questions were about troubleshooting. 

The rest? They were about logistics, best practices, and navigating complex service scenarios.

AI should support service professionals in every aspect of their workflow. It must help service teams with every interaction, from figuring out the correct part to order, understanding compliance requirements, and guiding less-experienced techs through an unfamiliar job.

Aquant: AI for Service Professionals that acts like a service expert

At Aquant, we’ve built an AI platform that goes beyond troubleshooting. Our AI platform is designed to support every aspect of service—not just getting to a fix, but helping techs navigate complex, real-world situations just like an experienced mentor would.

With Aquant, service teams get:

• Natural interactions: Ask AI for guidance like a senior technician. For example, a technician working on an unfamiliar machine can ask Aquant how to access a specific component, rather than sifting through manuals.
• Knowledge of the asset: Get AI troubleshooting that understands the service history of the machine you’re looking at.
• More than troubleshooting: Get answers on best practices, ME compliance, and more.
• Actionable expertise: With Aquant AI, you get more than just data — it also provides expert-driven recommendations.

Why settle for just a fix? Get AI that supports every service moment

The industry is evolving, and we take it as a compliment when others follow our approach. 

However, accurate service AI goes beyond just reducing resolutions—it enhances every service interaction to drive better outcomes across the board. But the truth is, accurate service AI isn’t just about reducing the time it takes to solve a problem—it’s about enhancing every service interaction.

Service isn’t one-dimensional, and AI shouldn’t be either. With AI-driven insights that optimize performance and decision-making, Aquant transforms service operations into a powerful revenue engine.

Service professionals, request a demo today – and see how Aquant AI can be a partner in helping your team stay ready for anything.