Aquant has been named to Destination CRM’s 2025 Top 100 CRM Companies list, recognizing the most innovative companies transforming how organizations engage with customers and drive outcomes. This year’s list spotlights pioneers in agentic AI, the underlying intelligence that enables systems to reason, plan, and adapt.
Aquant’s recognition highlights its leadership in delivering agentic AI solutions tailored to the complex needs of service organizations in manufacturing, including medical devices, industrial equipment, and other industries. Rather than relying on generic chatbots or copilots, Aquant’s platform functions as a true AI-powered service partner – guiding users through diagnostics, recommending the right parts and fixes, identifying training opportunities, and enabling smarter decision-making at every step of the service lifecycle through customized, user-specific insights.
“Our AI doesn’t just answer questions, it understands complex equipment, learns from our customers’ best technicians, and gets smarter with each interaction,” said Assaf Melochna, CEO and Co-founder of Aquant. “We’ve built technology that acts with purpose in high-stakes environments, and we’re proud to be shaping the future of service with agentic AI.”
According to CRM Magazine, agentic AI represents the next major shift in CRM, with far-reaching implications across industries. Backing this trend, Gartner predicts that by 2029, agentic AI will autonomously resolve 80% of routine customer service issues and cut operational costs by 30%. By 2030, 50% of all service requests will be initiated by machine customers.
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