Customer Stories
Trusted by the world’s most service-oriented brands
Learn how our customers are driving service value for their organizations with Aquant's agentic AI platform.
Case studies
Hologic Strategic Shift: Data-Driven Lifecycle Management
Discover how Hologic enhanced service outcomes by increasing first-time fix rates and accelerating technician training with Aquant’s AI tools.
Beckman Coulter: Enabling Remote Resolution with Speed and Scale
Explore how Beckman Coulter reduced repeat service visits and improved diagnostics accuracy with Aquant’s AI-powered Service Co-pilot.
Makino Addresses the Skills Gap, Amps Up Service Management with AI
Aquant empowers industrial machinery companies like Makino to bridge the skills gap and enhance service management with AI-driven insights and tailored strategies for measurable outcomes.
Comfort Systems: Enabling Service Teams and Scaling Success with AI
Learn how Comfort Systems leveraged Aquant AI to improve field technician performance, reduce service costs, and boost customer satisfaction.
Powerscreen: Boosting Service Efficiency and Technician Confidence with AI
See how Powerscreen uses Aquant AI to cut repeat visits, save up to 1 hour per tech daily, and boost customer satisfaction with instant answers.
Terex Materials Processing: Accelerating Aftersales Capabilities and Maximizing Uptime with Aquant
Terex Materials Processing, a global leader in materials processing equipment for industries like quarrying, mining, recycling, and construction, prioritizes customer satisfaction and machine uptime by driving innovative service solutions for dealers and end customers.
Customer spotlights
“Aquant has provided Waters with valuable expertise and a faster time to market than us trying to build this from scratch. They've provided a Gen AI platform we can build on... to offer something that makes life better for our customers and employees.”
Brook Colangelo
Chief Information Officer
“In today’s world, equipment is becoming more advanced, and it’s nearly impossible to know every schematic by memory. With Aquant, the information you need is always right at your fingertips. You can access a schematic within seconds. It’s a must-have in our business—without Aquant, you’re falling behind.”
Alan Coulter
President & Owner of Powerscreen Crushing & Screening
“We believe Aquant will lead the AI market for any organizations that build, sell, and service complex equipment. They spent nearly a decade building a platform purpose-built for equipment manufacturers, service teams and dealer networks, and they know our machines and workflows intimately.”
Ken Creech
Customer Support & Aftermarket Executive
“With the Agent Library and Aquant’s expansion beyond service, we’re excited for every team across the organization to finally tap into our service data and use that intelligence to perform at a higher level.”
Eli Cohen
CS Operations & AI Solutions Lead
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